Corporate Policy Index

To access an overview of Family Services Australia’s Corporate Policy Index, please select the PDF below:

Family Services Australia Privacy Policy

To access the organisation’s Privacy Policy, please click on the link below.

Enquiries and Privacy Complaints

If you have an enquiry or complaint about the way FSA manages your personal information please, in the first instance contact the staff member who is your ordinary contact.

If we don’t resolve your enquiry or complaint, contact a more senior manager and/or contact Family Services Australia Privacy Officer – privacy@familyservices.org.au or write to:

Family Services House
PO Box 291
Shellharbour City Centre, NSW 2529

We will aim to respond and resolve your enquiry or complaint in a timely and appropriate manner. If you are not satisfied with our response to your complaint you may contact the Office of the Australian Information Commissioner via enquiries@oaic.gov.au or 1300 363 992