Disability Employment Services

Disability Employment Services Logo

We support our clients journey through life challenges with multi-disciplined services that include Disability Employment Services.

We aim to achieve sustainable outcomes for our clients through an Integrated Employment Service model that is individualized and client centered, led by a team of highly specialized Community Support Consultants.

Our Consultants work closely with each client to assist them in not only finding, and applying for potential jobs, but also by providing them with intensive Post Placement Support upon commencement of work for up to 52 weeks.

Our Consultants work within the community, building and fostering relationships with Employers, Community Groups, Health Care and Allied Health Care Professionals, Advocacy Groups and others to ensure that our clients receive not only assistance in securing and maintaining employment, but that they also receive holistic support so that they can thrive both professionally and personally.

We currently provide Disability Employment Services throughout the Illawarra Region, Tweed Region, the Gold Coast and its surrounds and the Ipswich Region.

If you would like to learn more about Disability Employment Services or contact one of our services, call 1800 372 000 Option 1.

Our DES Leadership Team

Kezia Tennant

Practice Leader

Kezia commenced with FSA in July 2018 bringing 13 years’ experience within the disability employment and human services sector. Through collaborative partnership with AfterCare, Kezia has been the lead specialist in Delivering PHaMs Employment Programs, supporting people throughout the greater Ipswich and Goodna areas to overcome mental health concerns, address non-vocational barriers and improve social and economic participation through re-entry into the workforce.

During her time as a Community Support Consultant and Regional Manager at FSA, Kezia has provided valuable leadership to our growing DES team and specialist community engagement that has enabled the delivery of Individual Placement Support, achieving whole of life outcomes for our DES clients and building strong relationships with local employers and community stakeholders.

As FSA’s Program Lead, Kezia will continue her work within the community identifying areas of need within our four Employment Service Areas and strategies how best FSA can provide assistance and relief to those in need.

Leticia Batista

Regional Manager

With over 20 years experience in management roles overseeing business operations and working with Government contracts, Leticia brings with her the skills to build a positive legacy in the community and change lives through Family Services Australia’s Disability Employment Services stream.

Leticia’s experience includes leading operations, teams, and processes to drive business and customer service success. From overseeing profit and loss and directing payroll systems to spearheading staff development and implementing policies and processes to optimize customer experience.

Leticia has been involved in community consultation and engagement, need assessments and the identification and development of strategies to achieve outcomes. As finalist in the Telstra Business Women’s Awards- Community Leadership Award 2009, Leticia has also been on a public speaking circuit both in Australia and internationally. Leticia is motivated by a wholistic viewpoint of the workings of humanity to gain a deeper understanding of motivations to be able to better assist people on their pathways. For this reason Leticia is excited to further develop the success of Family Services Australia and it’s philosophy.

Jacqueline Lines

Regional Manager

Jacqueline Lines is the Regional Manager for the Wivenhoe and Illawarra Region in Family Services Australia’s Disability Employment Service stream. Drawing on over 7 years’ experience in the employment industry, Jacqueline has a deep understanding of the need to build unique supports for every Participant. Jacqueline has a passion to support individuals to manage their barriers, set and reach their employment goals while establishing a fulfilling and sustainable career path.

Over the years, Jacqueline has had variety of roles and experiences, progressing from a front-line service delivery consultant, to providing post place support to Regional Manager as part of the Family Services Australia’s Disability Employment Leadership.  Jacqueline continues to embrace each step of her journey and enjoys being part of the Family Services Australia team.

Location of our Disability Employment Services


Fassifern Community Centre
4 Little High Street, Boonah QLD 4310

Burleigh Waters
Shop 19, 2 Classic Way, Burleigh Waters QLD 4220

Carrara Community Centre
Nielsens Road, Carrara QLD 4211

Coomera Neighbourhood House
65 Beattie Road, Coomera QLD 4211

Elanora Community Centre
26 Galleon Way, Elanora QLD 4221

Lions Club of Fernvale Inc.
6 Clive Street, Fernvale QLD 4306

Goodna Neighbourhood Centre
33 Queen Street, Goodna QLD 4300

Helensvale Cultural Centre
Cnr Lindfield Road & Sir John Overall Drive, Helensvale QLD 4212

16 Wharf Street, Ipswich QLD 4305

Unit 5&6
84 Brisbane Road, Labrador QLD 4215

Shop 7, 4 – 8 Walters Street
Lowood Qld 4311

Nerang Neighbourhood Centre
29 Martin Street, Nerang QLD 4211

Oxenford Coomera Community Youth Centre
25 Leo Graham Way, Oxenford QLD 4210

Pacific Pines
Pacific Pines Community Centre
136-160 Pacific Pines Boulevard, Pacific Pines QLD 4211

Redbank Plains
Redbank Plains Community Centre
180 School Road, Redbank Plains QLD 4301

Unit 1/2 Waterfront Place, Robina QLD 4226

H20 Complex
Shop 4, 2 Nind Street, Southport QLD 4215

World Knowledge Centre
Level 4, Suite 404B
37 Sinnathamby Boulevard
Springfield Central Qld 4300

Alexandra Hall
111 Cressbrook Street, Toogoolawah QLD 4313

New South Wales

Albion Park
Albion Park Centenary Hall
Tongarra Road, Albion Park NSW 2527

Bellambi Neighbourhood Centre
49a Cawley Street, Bellambi NSW 2518

Dapto Ribbonwood Centre
93-109 Princes Highway, Dapto NSW 2530

11-13 Pearl Street, Kingscliff NSW 2487

4/13-19 Church Lane, Murwillumbah NSW 2484

Pottsville Beach Neighbourhood Centre
12a Elizabeth Street, Pottsville NSW 2489

Family Services House
Ground level 0136, Stockland Civic Plaza
1 Lamerton Crescent, Shellharbour City Centre NSW 2529

Bendigo Community Bank
Level 1/Wing C Innovation Campus, Squires Way, Wollongong NSW 2500

Suggestions, Complaints and Feedback

Your feedback will be provided to our leadership team to aide in the continual improvement of Family Services Australia’s Disability Employment Services Program. If the nature of your feedback is a complaint, you will hear from a staff representative within 30 days of the complaint having been received.

All personal information will be kept confidential as far as possible, however, there may be some circumstances will need to be provided to others as a part of the process of addressing your feedback. Personal information may also be released under the provisions of the Privacy Act 1998, and may be subject to release under the Freedom of Information Act 1989.

All feedback is retained by Family Services Australia and the organisation manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1998.