Kezia Tennant

Practice Leader

Kezia commenced with FSA in July 2018 bringing 13 years’ experience within the disability employment and human services sector. Through collaborative partnership with AfterCare, Kezia has been the lead specialist in Delivering PHaMs Employment Programs, supporting people throughout the greater Ipswich and Goodna areas to overcome mental health concerns, address non-vocational barriers and improve social and economic participation through re-entry into the workforce.

During her time as a Community Support Consultant and Regional Manager at FSA, Kezia has provided valuable leadership to our growing DES team and specialist community engagement that has enabled the delivery of Individual Placement Support, achieving whole of life outcomes for our DES clients and building strong relationships with local employers and community stakeholders.

As FSA’s Program Lead, Kezia will continue her work within the community identifying areas of need within our four Employment Service Areas and strategies how best FSA can provide assistance and relief to those in need.

Leticia Batista

Regional Manager

With over 20 years experience in management roles overseeing business operations and working with Government contracts, Leticia brings with her the skills to build a positive legacy in the community and change lives through Family Services Australia’s Disability Employment Services stream.

Leticia’s experience includes leading operations, teams, and processes to drive business and customer service success. From overseeing profit and loss and directing payroll systems to spearheading staff development and implementing policies and processes to optimize customer experience.

Leticia has been involved in community consultation and engagement, need assessments and the identification and development of strategies to achieve outcomes. As finalist in the Telstra Business Women’s Awards- Community Leadership Award 2009, Leticia has also been on a public speaking circuit both in Australia and internationally. Leticia is motivated by a wholistic viewpoint of the workings of humanity to gain a deeper understanding of motivations to be able to better assist people on their pathways. For this reason Leticia is excited to further develop the success of Family Services Australia and it’s philosophy.

Jacqueline Lines

Regional Manager

Jacqueline Lines is the Regional Manager for the Wivenhoe and Illawarra Region in Family Services Australia’s Disability Employment Service stream. Drawing on over 7 years’ experience in the employment industry, Jacqueline has a deep understanding of the need to build unique supports for every Participant. Jacqueline has a passion to support individuals to manage their barriers, set and reach their employment goals while establishing a fulfilling and sustainable career path.

Over the years, Jacqueline has had variety of roles and experiences, progressing from a front-line service delivery consultant, to providing post place support to Regional Manager as part of the Family Services Australia’s Disability Employment Leadership.  Jacqueline continues to embrace each step of her journey and enjoys being part of the Family Services Australia team.