Family Service Referrals

To make a referral to our Child Youth and Family Support service, please download and save this fillable PDF form, then email to referrals@familyservices.org.au
CYFS Download

Staying Home Leaving Violence Referrals

(Operates in the Wollongong, Shellharbour and Kiama Local Government Areas Only)
To make a referral to our Staying Home Leaving Violence service, please download and save this fillable PDF form, then email to referrals@familyservices.org.au
SHLV Download

Drug, Alcohol Program and Parenting Service (DAPPS) Referrals

(Operates in the Shoalhaven Local Government Area Only)
To make a referral to our Drug, Alcohol Program and Parenting Service, please download and save this fillable PDF form, then email to referrals@familyservices.org.au
DAPPS Download

Child Youth & Family Support Program

Frequently Asked Questions (Referral & Intake)

Families living in Wollongong, Shellharbour or Kiama who:

  • have children 0-17 years of age; and
  • are experiencing low to medium risk issues, that can be addressed by
    providing appropriately targeted, short term supports early to prevent escalation of these issues.
Priority is given to families who:

  • are referred by the Family Referral Service
  • are Aboriginal or Torres Strait Islander
  • have been on the eligibility list the longest
Individuals can refer themselves and workers, with the consent of the family, can refer their clients.

If you want to refer yourself to the Service then it’s as simple as making a phone call. Telephone 1800 372 000 Option 5.

If you are a Worker and want to refer a family to the Service:

With the consent of your client, download the electronic fillable form from our website.  Once you have completed the form and saved it, email the completed form to referrals@familyservices.org.au.  You will then receive a reply to inform you that we have received your referral.

The referral is checked for any essential information missing.  The referrer may be contacted by phone and requested to provide the missing details.

The referral will go to the regular meeting of the Intake Panel where it will be considered and a decision made as to whether or not it is appropriate for FSA to accept. This Panel may also determine whether the family should be offered short term information and supported referral or longer term case managed family support.

If a referral is declined the referrer will be advised of the reasons for that decision.

After a referral has been accepted, and a Family Support Worker is allocated, the Family Support Worker will contact the family and let them know this. Generally the support offered by FSA is either short term (up to 6 weeks) supported information and referral or longer term case-managed family support (up to 12 weeks with a possibility of extension on review to 6 months). The duration of individual services will vary in accordance with the assessed needs of the client.

Where it is unclear whether the family’s needs will best be met through short term or longer term support an initial assessment will be arranged in the family home. This assessment will help to determine what level of support the family will be offered.

When a referral is not accepted by FSA the person making the referral will be notified in writing within 5 working days of the decision and provided with the reason for the referral being declined.

Referrals to FSA may be declined for a variety of reasons including the following:

  1. family does not meet eligibility requirements of the funding body;
  2. the resources of FSA do not allow for this family to be prioritised at this time;
  3. another Service is considered more appropriate to meet the family’s needs;
  4. the needs of the family are considered to be too great for FSA to meet given available resources;
  5. there is an unacceptably high level of OH&S risk associated with the family;
  6. the referral is considered inappropriate for other reasons;
  7. the referred client does not want to receive services from FSA; or
  8. FSA is unable to make contact with the client.

Allocation to a Family Support Worker occurs generally within a 4 week period however this time may vary and can be up to 6 weeks. Referrers may contact FSA to discuss changes to the clients’ needs within this time.

Where you are on the Waiting List is not a good indicator of how soon you will be allocated a Support Worker because it is very difficult for FSA to estimate when a vacancy will occur in our family work program. If you are concerned because you have not heard from us, then please contact FSA on 1800 372 000 Option 5.

If you have any questions or concerns about services provided by FSA you should feel free to contact us 1800 372 000 Option 5.  If we are unable to resolve your concern to your satisfaction you will be put in touch with the Managing Director & Company Secretary.  In the event that we are unable to resolve your concern you will be advised of other avenues available to you.

Reviewed: May 2022

Staying Home Leaving Violence Project

Frequently Asked Questions (Referral & Intake)

Women 18 years + (and their children) living in the Wollongong, Shellharbour and Kiama Local Government Areas who have separated from a violent partner, or family member, but choose to remain in their own home, or a home of their choice. Women 16-18 years referred to the Project will receive assessment and referral services. The focus of the Project is to assist women to manage the long term impacts of domestic violence with a focus on sustaining housing, financial stability and education.

The Project is funded to provide case managed support and case coordination to women (and their children) each year. The Project will also provide an information and referral service to other women who meet the SHLV eligibility criteria.

Women can refer themselves and workers, with the consent of the woman, can refer their clients.

If you want to refer yourself to the Service then it’s as simple as making a phone call. Telephone 1800 372 000 Option 3 and ask to speak to a Staying Home Leaving Violence staff member.

If you are a Worker and want to refer a woman to the Service:

With the consent of your client, download the electronic fillable form from our website.  Once you have completed the form and saved it, email the completed form to referrals@fsi.org.au.  You will then receive a reply to inform you that we have received your referral.

The referral is checked for If there is any essential information missing the referrer may be contacted by phone and requested to provide the missing details

The referral will go to the regular Centralised Intake meeting where it will be considered and a decision made as to whether or not it is appropriate for FSA to accept the Referral. This Intake may also determine whether the family should be offered short term information and supported referral or case managed family support.

If a referral is declined the referrer will be advised of the reasons for that decision.

After a referral has been accepted, and a Family Support Worker is allocated, the Family Support Worker will contact the family and let them know this.

When a referral is not accepted by SHLV the person making the referral will be notified in writing (generally by email) within 2 working days of the decision and provided with the reason for the referral not being accepted.

Referrals to SHLV may be declined for a variety of reasons including the following:

  1. Another Service is considered more appropriate to meet the woman’s needs.
  2. The resources of SHLV do not allow for this woman to be prioritised at this time.
  3. There is an unacceptably high level of WH&S risk associated with the woman’s circumstances.
  4. The referral is considered Inappropriate for other reasons.
  5. The referred client does not want to receive services from FSA.

If you are concerned because you have not heard from us, then please contact via phone on 1800 372 000 Option 3.

If you have any questions or concerns about services provided by FSA you should feel free to contact via telephone on 1800 372 000 Option 3.  In the event that we are unable to resolve your concern you will be advised of other avenues available to you.

Reviewed: April 2022