POSITIONS VACANT

About the Charity

Family Services Australia (FSAs) new National HQ is set on 3,000sqm and the launch of Family Services House, Illawarra-Shoalhaven Community Services Hub has secured a community facility where clients can be supported through six integrated service streams from one easily accessible location.  A trusted place to go when our community clients need a hand up in life.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia.  Our Employee Satisfaction (ESAT) is at 88%, while Client Satisfaction (CSAT) is currently at 97.5% across our service streams.

Founded in the Illawarra-Shoalhaven NSW, FSA is continuing to grow its multi-disciplined services within Australia, having expanded from 2 to 34 sites across South East Queensland, Northern NSW, Shoalhaven and the Illawarra.  Through 2016-2020 FSA Community Reach Social Impact has grown from 1,000 Occasions of Service (OoS) P.A. to 71,434 P.A.

With referrals centrally triaged and clinically informed, we offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team aims to keep our staff and client families Safe, Strong, Well and Connected.

Benefits and Perks

  • Remuneration negotiable based on qualifications, skills, experience and value-add
  • Professional, community-focused and person-centered team culture
  • Flexible Work from Home Policy, working on or offsite
  • Quarterly Community Support Framework (CSF) 360-degree appraisals
  • Annual Training Needs Analysis and Training, Learning and Development Plan
  • Charity Salary Packaging A$15,900 tax free
  • Car Allowance A$9,600 tax free
  • Access to a Wellness Warrior Program (WWP) and Employee Assistance Program (EAP)
  • Rostered Days Off (RDOs)
  • Paid Annual Family Days at Easter and Christmas

Coordinator, Early Intervention (Part-time – 3 days per week)

About the Role

Operating within a close-knit team the position will work from our brand-new Family Services House at Shellharbour where all six FSA service streams operate.  The role will provide proactive leadership communication and preventative care support for the staff, leadership and strategic management of the FSA Early Intervention (EI) service stream.

Your responsibilities include:

  1. Support the delivery of early intervention through the program support oversight of Park and Play, All About Play, Group Work, Nowra Creche and Ulladulla Support Playgroup;
  2. Contribute to achieving sustainability of Therapeutic Early Intervention programs within FSA and supporting a holistic response to client needs across multiple service streams including mental health services;
  3. Ensuring compliance with legislation, regulations, contracts, service agreements and the requirements of funding bodies;
  4. Working within a close-knit small team with a supportive focus on collaboration, excellence in client service and teamwork.

Skills and Experience

  • Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
  • Education, Early Childhood, Community Development, Bachelor of Social Work, Diploma of Welfare Studies or equivalent qualifications in a related discipline appropriate to the coordination of child, youth, family and community services;
  • Minimum (5) years direct experience in an early intervention family support worker service environment that has included effective and progressive team leadership;
  • Excellent prioritisation, time and project management ability with a strong psychological resilience capacity and calmness when operating in dynamic care environments;
  • Outstanding staff communication skills that will actively endorse, support and promote FSA’s management, key messages and FSA values at all times;
  • Ability to coordinate and promote a multi-disciplined Early Intervention Trauma Informed Practice environment with high Standards of Care, Quality Assurance and Risk Management;
  • Outstanding communication and interpersonal skills to aid capacity building in challenging operating environments; and
  • Current approved Working with Children Check, National Police Check, drivers’ licence with a First Aid Certificate desirable.

If you are committed to achieving this exciting life career opportunity, please forward an up to date resume, cover letter and address the selection criteria by COB Friday 2 July 2021 to suzi.francis@familyservices.org.au

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

Service Manager – FSA Psychology

 About the Role

We are currently seeking a Service Manager to join the team at FSA Psychology, which represents the Mental Health Support & Wellbeing service stream of FSA (previously known as Warehouse One7). In this role you will be developing and overseeing the day-to-day operations and the future growth and development of FSA Psychology. In consultation with the Clinical Lead, this includes developing and maintaining policy and procedure, leading stakeholder engagement, and project management of quality improvement and service development activities. You may also choose to provide clinical supervision and maintain your own client load.

Based at our new premises, Family Services House, Illawarra-Shoalhaven Community Hub, you will work alongside all six FSA service streams within a thriving multidisciplinary environment.

This is a unique opportunity to join a caring, supportive and award-winning community organisation, which has provided more than 30 years of trusted support to clients and is now expanding to increase support to local communities.

Essential Criteria

  • General registration with the Psychology Board of Australia (AHPRA)
  • Current Working with Children Check number and valid Police Check
  • A minimum 5 years’ (FTE) clinical experience working with children, young people, and families with complex mental health issues
  • Excellent knowledge of evidence-based and trauma informed practice
  • Strong interpersonal skills to lead, inspire, support and manage a team of clinicians and undertake proactive liaison with relevant stakeholders
  • High level organisational skills, including an ability to undertake a range of diverse tasks and manage competing deadlines
  • Excellent written and verbal communication skills, and problem-solving skills
  • Demonstrated experience working within a multidisciplinary team
  • Demonstrated capacity to implement principles of reflective practice and self-care within a team
  • Demonstrated experience in developing new service models and/or growing services, including contributing to applications for funding
  • Demonstrated experience in project management and health service evaluation

Desirable Criteria

  • Approved supervisor with the Psychology Board of Australia
  • Experience delivering services via telehealth
  • Current unrestricted Driver’s Licence and willingness to travel as part of this role

If you are interested in this position, please forward an up-to-date resume, cover letter and address the selection criteria by Friday 9 July 2021. For any initial inquiries please contact Stevie-Rae Kirkland, Clinical Lead via email at stevie-rae.kirkland@familyservices.org.au

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

Finance Manager

About the Role

Deliver hands on high-quality support of key finance team functions: bank reconciliations, accounts receivable and payable, payroll, Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) budgeting and other financial reporting and analysis tasks, not limited to monthly reports, cash flow forecasting and board financial reports.

Reporting to the Managing Director while working collaboratively with the finance team, the Finance Manager will manage the day to day, analyse and make proactive finance recommendations to ensure continuous improvement of finance processes, systems and functions.

The Finance Manager will assist to foster a productive service culture across the organisation and support the finance team to fulfil their objectives.

Essential Criteria 

  • Lived Values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
  • Graduate with successful attainment of a relevant University Degree, Bachelor of Commerce, Business Finance and/or Master of Business Administration (MBA) with the willingness to attain membership within a professional Accounting body;
  • Min. (3) years’ experience in successfully leading and managing finance staff or teams;
  • Direct experience in a community service environment or equivalent operating environment that has included successful, cohesive and supportive engagement with teams;
  • Capacity to consistently meet deadlines with meticulous data accuracy, using proactive problem-solving skills to resolve day to day operational priorities;
  • Demonstrated skills to build, develop and nurture positive service provider partnerships and productive working relationships with staff and FSA leadership;
  • Advanced proficiency with Microsoft Excel and the ability to use Excel to import and export large transaction volumes to assist financial analysis;
  • Ability to support a multi-disciplined environment with high Standards of Care, Compliance, Quality Assurance, Audit and Risk Management;
  • Outstanding internal and external communication and interpersonal skills to aid staff capacity development; and
  • Able to obtain Working with Children’s Check and National Police Check (NPC) clearances.

Please submit all applications via email, with your cover letter and resume, addressing each of the above Essential Criteria (Skills and Experience) to lisa.frost@familyservices.org.au by Wednesday 30 June 2021.  Early applications are encouraged.

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

Psychologists – Mental Health Support & Wellbeing – Shellharbour and Nowra

We are currently seeking Psychologists to join the team at FSA Psychology, which represents the Mental Health Support & Wellbeing service stream of FSA (previously known as Warehouse One7). In this role you will be providing individual psychological intervention to children, adolescents and parent/carers with a range of mental health diagnoses and presentations.

You will be based at either our new premises, Family Services House, Illawarra-Shoalhaven Community Hub or Nowra. You will work alongside all six FSA service streams within a thriving multidisciplinary environment.

This is a unique opportunity to join a caring, supportive and award-winning community organisation, which has provided more than 30 years of trusted local support to clients and is now expanding to increase support to local communities.

Essential Criteria (Skills & Experience)

  • General or endorsement registration with the Psychology Board of Australia (AHPRA).
  • Demonstrated ability to collaboratively plan and coordinate individualised psychological interventions for young people and families.
  • Demonstrated ability to provide high quality assessment and evidence-based psychological intervention for young people and their families.
  • Experience working from a trauma-informed framework and ensuring a high standard of care, quality assurance, and risk management for all clients.
  • Excellent prioritisation and time management, with a demonstrated capacity to manage a dynamic caseload with varied presentations.
  • Excellent written and verbal communication skills and a demonstrated capacity for proactive liaison with relevant stakeholders.
  • Demonstrated capacity to implement principles of reflective practice and self-care within a team.
  • Current Working with Children Check number.

Desirable Criteria

  • Current unrestricted Driver’s Licence and willingness to travel as part of this role.
  • Experience delivering creative interventions to young people with a range of psychological presentations.
  • Having an approved Medicare provider number.
  • Experience engaging with clients through a telehealth modality.

If you are interested in these positions, please forward an up to date resume, cover letter and address the selection criteria to Stevie-Rae. Kirkland@familyservices.org.au .   For any initial inquiries please also contact Stevie-Rae Kirkland, Clinical Lead.

Further inquiries can be directed Family Services Australia on telephone 1800 372 000 (Option 2) and we will confidentially direct your call.

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

Employment/Community Support Consultant – Gold Coast, Qld (Full and Part-Time options available)

About the Role

  • Full and Part Time permanent roles available with Flexible workplace conditions
  • Individualized Placement and Support for people with low to moderate injuries, illnesses and disabilities
  • Values based, registered Not for Profit (NFP) charity and Innovation Leader

We are currently seeking passionate, motivated and energetic team members interested in working with people living with a disability, to assist them to manage the challenges and opportunities that come with securing mainstream employment.

Ideally, you will have experience in brokering employment for participants in Disability Employment Services, delivering high levels of customer service in a complex stakeholder environment and have demonstrated networks in the Community Services sector. Our team encourages innovative thinking and a can-do approach in a supportive enjoyable workplace.

Due to the nature of our client’s employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance and relevant working with children/vulnerable people clearances.

If you are interested in joining the Family Services Australia team, please forward an up to date resume and cover letter. For any further inquiries please email sharlene.beikoff@familyservices.org.au

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

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