POSITION VACANT

Service Manager, Early Intervention

About the business

Our new National HQ is set on 3,000sqm and the launch of Family Services House, Illawarra-Shoalhaven Community Services Hub has secured a community facility where clients can be supported through six integrated service streams from one easily accessible location.  A trusted place to go when our community clients need a hand up in life.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia.  Our Employee Satisfaction (ESAT) is at 88%, while Client Satisfaction (CSAT) is currently at 97.5% across our service streams.

Founded in Illawarra-Shoalhaven NSW, FSA is continuing to grow its multidisciplined services within Australia, having expanded from 2 to 34 sites across South East Queensland, Northern NSW, Shoalhaven and the Illawarra.  Through 2016-2020 FSA Community Impact reach has grown from 1,000 Occasions of Service (OoS) P.A. to 71,434 P.A.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team aims to keep our staff and client families Safe, Strong, Well and Connected.

About the role

Operating within a close-knit team the position will work from our brand-new Family Services House where all six FSA service streams operate.  The role will provide proactive leadership communication and preventative care support for the staff, leadership and strategic management of the FSA Early Intervention (EI) service stream.

Your responsibilities include:

  1. Support the delivery of early intervention through the program support oversight of Home Interaction Program, Park and Play, All About Play, Group Work, Nowra Creche and Ulladulla Support Playgroup;
  2. Achieve effective therapeutic EI management that ensures staff and coordinator caseload/workload ratios are maintained within FSA’s
    Therapeutic Practice Framework (TPF) and Practice Governance standards;
  3. Contribute to achieving sustainability of Therapeutic EI programs within FSA and supporting a holistic response to client needs across multiple service streams including mental health services;
  4. Ensuring compliance with legislation, regulations, contracts, service agreements and the requirements of funding bodies;
  5. Working within a close-knit small team with a supportive focus on collaboration, excellence in client service and teamwork.

Benefits and perks

  • Remuneration negotiable based on qualifications, skills, experience and value-add
  • Professional, community-focused and person-centred team culture
  • Flexible Work from Home Policy, working on or offsite
  • Quarterly Community Support Framework (CSF) 360-degree appraisals
  • Annual Training Needs Analysis and Training, Learning and Development Plan
  • Charity Salary Packaging A$15,900 tax free
  • Access to a Wellness Warrior Program (WWP) and Employee Assistance Program (EAP)
  • Rostered Days Off (RDOs)
  • Paid Annual Family Days at Easter and Christmas

Skills and experience

  • Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
  • Education, Early Childhood, Community Development, Bachelor of Social Work, Diploma of Welfare Studies or equivalent qualifications in a related discipline appropriate to the coordination of child, youth, family and community services;
  • Minimum (5) years direct experience in an early intervention family support worker service environment that has included effective and progressive team leadership;
  • Excellent prioritisation, time and project management ability with a strong psychological resilience capacity and calmness when operating in dynamic care environments;
  • Outstanding staff communication skills that will actively endorse, support and promote FSA’s management, key messages and FSA values at all times;
  • Ability to coordinate and promote a multi-disciplined Early Intervention Trauma Informed Practice environment with high Standards of Care, Quality Assurance and Risk Management;
  • Outstanding communication and interpersonal skills to aid capacity building in challenging operating environments; and
  • Current approved Working with Children Check, National Police Check, drivers’ licence with a First Aid Certificate desirable.

If you are committed to achieving this exciting life career opportunity in joining our family at work, please forward an up to date resume, cover letter and address the selection criteria by COB Friday 15th January 2021.

Early applications are encouraged. For any initial inquiries please contact Sharlene Beikoff, General Manager Community Services or email sharlene.beikoff@familyservices.org.au

Family Support Worker, Intensive Family Preservation (IFP) Illawarra

  • Building capacity for vulnerable children, young people and families at their time in need.
  • Permanent Part-Time with a view to Full time for the right candidate, min. 4 days 0.8 FTE.
  • Flexible, rewarding working conditions with a progressive, innovative and values-based team.

 About the business

Our new National HQ is set on 3,000sqm and the launch of Family Services House, Illawarra-Shoalhaven Community Services Hub has secured a community facility where clients can be supported through six integrated service streams from one easily accessible location.  A trusted place to go when our community clients need a hand up in life.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia.  Our Employee Satisfaction (ESAT) is at 88%, while Client Satisfaction (CSAT) is currently at 97.5% across our service streams.

Founded in Illawarra-Shoalhaven NSW, FSA is continuing to grow its multidisciplined services within Australia, having expanded from 2 to 34 sites across South East Queensland, Northern NSW, Shoalhaven and the Illawarra.  Through 2016-2020 FSA Community Impact reach has grown from 1,000 Occasions of Service (OoS) P.A. to 71,434 P.A.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team aims to keep our staff and client families Safe, Strong, Well and Connected.

About the Role
Operating within a close-knit Intensive Family Preservation team the position will work from our brand-new Family Services House where all six FSA service streams operate.  The role will provide in-home support to families with a ‘child centred’ approach for children to remain safe, well, strong and connected in their parent’s care, while helping parents through restoration, preservation and carer support where there is a risk of child placement breakdown or risk of serious harm.

Your responsibilities include:

  1. Delivery of therapeutic intervention and child-focussed case management on a daily and weekly basis;
  2. Continuous improvement of existing therapeutic intervention practices within FSA and supporting a holistic response to client needs across multiple service streams including mental health services;
  3. Ensuring family support service compliance with legislation, regulations, contracts, service agreements and the requirements of funding bodies;
  4. Working within a close-knit small team with a supportive focus on collaboration, excellence in client service and teamwork.

 Benefits and perks

  • Remuneration negotiable based on qualifications, skills, experience and value-add
  • Professional, community-focused and person-centred team culture
  • Flexible Work from Home Policy, working on or offsite
  • Quarterly Community Support Framework (CSF) 360-degree appraisals
  • Annual Training Needs Analysis and Training, Learning and Development Plan
  • Charity Salary Packaging A$15,900 tax free
  • Access to a Wellness Warrior Program (WWP) and Employee Assistance Program (EAP)
  • Rostered Days Off (RDOs)
  • Paid Annual Family Days at Easter and Christmas

Skills and Experience

  • Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
  • Tertiary qualifications in social work or other relevant discipline, with a minimum of 3 years working in the sector.
  • Experience working with children and families in a trauma informed setting that considers child protection priorities
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations that initiate change within the family unit.
  • Demonstrated ability to use strengths based, Trauma Informed Practice (TIP) when working with families.
  • Demonstrated understanding of ‘at risk factors’ for children and their families and strategies for addressing these concerns.
  • Ability to demonstrate self-reflection, resilience and accountability within a complex case management role to work independently and collaboratively in a team environment.
  • Case plan and report writing skills with Computer literacy and exposure to data management systems and understanding of medico-legal responsibilities.
  • Knowledge of community agencies and the ability to identify and coordinate a range of appropriate services in the community relevant to the needs of children, young people and families, together with child protection legislation relevant to the role.
  • Demonstrated understanding of the barriers and complex issues that families in contact with the child protection system experience, working with a child centred approach.
  • Current approved Working with Children Check, National Police Check, drivers’ licence with a First Aid Certificate desirable.
  • Willingness to support the flexible delivery of family support services that involves participation in an on-call roster.

If you are committed to achieving this exciting life career opportunity in joining our family at work, please forward an up to date resume, cover letter and address the selection criteria by Friday 15 January 2021. Early applications are encouraged. For any initial inquiries please contact Lisa Frost, EA Community Engagement on 1800 FSA 000 (1800 372 000 Option 6) or email lisa.frost@familyservices.org.au

Thankyou sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

Rather than sending us your Resume to keep on file, please refer to this webpage and apply for appropriate positions when they are available.

PREPARING YOUR APPLICATION

Read the Position Description

Before you apply, read the position description to determine whether the job is right for you and if you have the right skills and experience for the role. Your Cover Letter, Job Application & Resume should be put into a single document, made into a PDF and uploaded with your details.

Cover Letter

This is a short, sharp 1 page document where you write a sentence on the key aspects of the job advertisement. This is your chance to highlight how you are more than capable of doing this job because of your qualifications and experience. Remember – Short & Sharp!

Job Application

This should be a well edited document, with a paragraph addressing each of the candidate requirements, i.e. the desirable & essential criteria. You need to demonstrate using examples from various roles, how you have met and exceeded these requirements. Each paragraph should have a heading of the criteria being answered, this tells us that you have actually addressed the requirement and shows us where each answer starts and ends. Again –thorough, but not too long!

Resume / Curriculum Vitae

Your resume should be up to date and provide an overview of your work experience, educational qualifications and professional development. This document should be tailored to the role being applied for. It should be no longer than 4 pages. Do not include unnecessary information such as address, age, etc. There is no need to include referees, these details will be asked for at an interview if you are successful.

Additional Information

Many positions also require:

  • High level oral and written communication skills
  • A current drivers licence
  • Australian Federal Police Clearance
  • A NSW Working with Children Check Clearance

Benefits Our Staff Enjoy

Being Part of an Inspirational Team

Our team is dedicated, enthusiastic, resourceful and client focused. Our workplace is positive and supportive and encourages genuine collaborative work practices. Family Services Australia enjoys a strong professional reputation within the local community.

Work Life Balance

We are committed to supporting our people to strike the right balance between work and personal life, and respect that family life is vital to most people’s health and happiness. We support and promote a healthy work/life balance, with many roles offering flexible hours, part-time work, job sharing, paid parental leave, family/carer’s leave and other flexible working arrangements.

Tax Savings

As a not-for-profit organisation, our employees are able to take advantage of salary packaging receiving up to $15,900 of their salary tax-free.

Staff Development

Participation in our quarterly Community Support Framework 360-degree training and development support appraisals; and regular self-care support.

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