POSITIONS VACANT

Client Care Support (Administrative Assistant), Shellharbour, NSW (Part Time)

About the role

The purpose of Family Services Australia (FSA) is to create positive change in families under stress, as well as a safer and more caring environment for families.

The Client Care Support position provides administrative and reception support to our FSA Psychology clinic. Client Care Support is a key support to the Service Manager providing day-to-day administrative duties to assist the Mental Health Support & Wellbeing team. The responsibilities of Client Care Support includes maintaining clinicians calendars, taking client payments, responding to calls, emails, requests, and supporting the innovation of FSA processes and procedures.

This is a unique opportunity to join a caring, supportive and award-winning community leader who has provided more than 30 years of trusted local support to clients, which is now expanding to increase support to local communities.

This is a part-time role, working 4 days per week.

Essential criteria

  • At least 2 years’ administrative experience, preferably in a medical, allied health, or community support environment;
  • Excellent customer service skills and ability to interact well with consumers of a service, including vulnerable children and families;
  • Highly driven, organised, and efficient worker;
  • Experience working in a high pace customer service environment or an equivalent operating environment that has included successful, cohesive and supportive engagement with team members;
  • Ability to meet deadlines and plan your workload efficiently to meet company and client expectations;
  • Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
  • Excellent prioritization and time management ability with demonstrated resilience and calmness when operating in dynamic operating environments;
  • Excellent written and verbal communication skills;
  • Familiarity with or confidence learning new practice management software(s) and essential programs such as Excel, Outlook, and Word;
  • Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.
  • Current unrestricted Driver’s Licence.

Desirable criteria

  • Basic/fundamental understanding of mental health vulnerabilities;
  • Basic understanding or experience working with a range of funding modalities, i.e. third-party payments including NDIS, Medicare and private health insurance; and

Benefits and perks

  • Professional, community-focused and person-centered team culture;
  • Quarterly Community Support Framework (CSF) 360-degree appraisals;
  • Annual Training Needs Analysis and Training, Learning and Development Plan;
  • Charity Salary Packaging A$15,900 tax-free;
  • Access to Employee Assistance Program (EAP);
  • Rostered Days Off (RDOs);
  • Paid Annual Family Days at Easter and Christmas;

If you are interested in this position, please forward an up to date resume and cover letter that addresses the essential and desirable criteria. For any initial inquiries please contact us on 1800 372 000 and your call will be directed.

Employment Coach – Gold Coast, QLD – Employment Services (Community Services & Development) (Full time)

About the Role

Family Services Australia is seeking motivated and energetic team members who are committed to delivering individualized and person-centered employment support services to participants at either our Southport, Labrador, Carrara or Elanora sites.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

  • Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
  • Negotiate and develop individually tailored employment pathway plan with participants, that maximize their independence, employment, social and life skills.
  • Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
  • Support the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

Skills and Experience / Essential Criteria

  • Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
  • An understanding of the issues/challenges facing participants and employers
  • Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
  • Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
  • Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.

Benefits

  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
  • Quick, fuss free onboarding process
  • Company mobile phone and laptop
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team embody our core values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity, for Safer Children, Stronger Families. Keeping our staff and clients Safe, Well, Strong, and Connected.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Please forward an up to date Resume, Cover Letter and address the Essential Criteria by Friday 7th September.  Early applications are encouraged.

Enquiries to HR & Recruitment Consultant on samantha.thomas@familyservices.org.au or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

Career Transition Assistance Trainer – Ipswich, Brisbane QLD – Employment Services (Community Services & Development) (Full time)

About the Role

Family Services Australia is seeking motivated and energetic team members who are committed to delivering individualized and person-centered Career Transition Assistance in the Wivenhoe region.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

  • Coach and facilitate the learning of a group of mature age participants, focused on increasing their digital literacy skills and competitiveness in the job market, identifying transferrable skills and how they can translate into jobs
  • Develop a strong knowledge of the local labour market, including major industries, skills in demand and areas of future growth
  • Consult and assess applicants to determine their suitability for the program
  • Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participants receive high quality holistic support.

Skills and Experience / Essential Criteria

  • Must have or be willing to undertake Certificate IV in Training and Assessment or VET qualification in Education and Training, Human Resources, Psychology or Counselling.
  • An understanding of the issues/challenges facing participants and employers
  • Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
  • Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
  • Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance and relevant working with children/vulnerable people clearances.

Benefits

  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
  • Quick, fuss free onboarding process
  • Company mobile phone and laptop
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

About the Business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team embody our core values of Compassion, Accountability, Respect, Empowerment (CARE) with integrity and positivity, for Safer Children, Stronger Families. Keeping our staff and clients Safe, Well, Strong, and Connected.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Please forward an up to date Resume, Cover Letter and address the Essential Criteria by Friday 7th September.  Early applications are encouraged.

Enquiries to HR & Recruitment Consultant on samantha.thomas@familyservices.org.au or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

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