Positions Vacant

Program Manager – Workforce Australia (Full-time)

About the role

The Program Manager will provide governance, leadership, supervision, and project oversight to Family Services Australia’s Workforce Australia counselling program. Family Services Australia currently offer no cost clinical support services to eligible participants across the Gold Coast and Wivenhoe regions of QLD who are engaged in the Department of Employment and Workforce Relations (DEWR) Workforce Australia program. This voluntary program provides counselling supports for a range of presenting concerns in eligible adults and is not tied to employment outcomes of participants. Rather, the program offers an opportunity for eligible participants to receive support to reduce barriers to their wellbeing and long-term outcomes.

In this role, you will provide team leadership, clinical supervision, project management, and workforce oversight in the service delivery and referral response for this growing program. You will work closely with service stream and organisational leadership in identifying targeted areas of support and resource gaps. You will provide clinical supervision to Health & Wellbeing staff, and line management support to a multidisciplined team of practitioners.

Key accountabilities include:

  • Supervision and leadership of Health & Wellbeing practitioners (Counsellors, Social Workers, Psychologists etc.);
  • Project Management and growth planning for a maturing program;
  • Assist with managing reporting requirements and recovery outcomes of the Workforce Australia program;
  • Work collaboratively with internal and external agencies to ensure service delivery is meeting community needs and build referral pathways for participants accessing services;

Benefits

  • Remuneration negotiable based on qualifications, skills, experience and value-add;
  • Professional, community-focused and person-centered team culture;
  • Flexible location of work, with candidates able to operate from our QLD sites, or NSW HQ in Shellharbour;
  • Flexibility around work from home arrangements;
  • Annual Training, Learning and Development Plan including a generous yearly CPD budget and external supervision stipend;
  • Salary Sacrifice Packaging $15,900 tax free;
  • Employee Assistance Program (EAP) and Rostered Days Off (RDOs);
  • Relocation package for interstate candidates; and
  • Paid Annual Family Days at Easter and Christmas.

Essential criteria

  • Qualifications as a Psychologist, Social Worker, Counsellor, or other allied health qualifications as relevant.
  • Registration with the Psychology Board of Australia (AHPRA), Australian Association of Social Workers (AASW), or other similar body (e.g., PACFA).
  • Current Working with Children Check number and valid Police Check.
  • A minimum 5 years’ (FTE) clinical experience working with a variety of mental health presentations in adults.
  • Excellent knowledge of evidence-based and trauma informed practice.
  • Strong interpersonal skills to support and manage a team of clinicians and undertake proactive liaison with relevant stakeholders.
  • High level organisational skills, including an ability to undertake a range of diverse tasks and manage competing deadlines.
  • An interest and experience in project management, policy development, and service innovation.
  • Excellent written and verbal communication skills, and problem-solving skills.
  • Demonstrated experience working within a multidisciplinary team.
  • Demonstrated capacity to implement principles of reflective practice and self-care within a team.
  • Demonstrated experience in maturing service models.
  • Current unrestricted Driver’s Licence and willingness to travel as part of this role.

Desirable criteria

  • Approved supervisor with the Psychology Board of Australia, or clinical supervision experience if holding other forms of allied health registration.
  • Experience delivering services via telehealth and managing remote teams.

About the Charity – Family Services Australia (FSA) www.familyservices.org.au

Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.

FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 156,000 OoS (2024).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritsing self-love, self-care and balance.

If you are committed to achieving this exciting life and career opportunity in joining our family at work, please forward a current resume, cover letter and address the selection criteria.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Applications close COB Sunday 21 April, 2024.

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email chelsea.harvey@familyservices.org.au.

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process

Finance Officer/ Accountant (Full-time)

About the role

Reporting to the Finance Manager, this role plays an integral part in the accurate and timely completion of various finance functions within FSA. You will enjoy taking accountability for the below duties and responsibilities, but not limited to:

  • Preparation and analysis of management accounts and financial reports;
  • Assist the Finance Manager with the preparation of budgets and forecasts;
  • Responsible for Accounts Receivable, Fleet Vehicles, and Lease Agreements;
  • Participation in the management of audit engagements;
  • Assist with requests for financial information from other areas of the organisation as directed by the Finance Manager;
  • Assist with internal system process improvement;
  • General accounting and ad-hoc duties as they arise; and
  • An understanding of grant funding acquittal process will be viewed favourably.

Benefits and perks

  • Remuneration negotiable based on qualifications, skills, experience and value-add;
  • Professional, community-focused and person-centered team culture;
  • Quarterly Community Support Framework (CSF) 360-degree appraisals;
  • Annual Training Needs Analysis and Training, Learning and Development Plan;
  • Continuing Professional Development (CPD) contribution;
  • Charity Salary Packaging A$15,900 tax free;
  • Access to your provider-choice Employee Assistance Program (EAP); and
  • Paid Annual Family Days at Easter, Christmas and 0.5 days following each care News Quarterly All-Staff FSA Update.

Essential Criteria – Qualifications, Skills, Experience and Value-Add

  • Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
  • Graduate with successful attainment of a relevant University Degree, with the willingness to participate in Continuing Professional Development (CPD) and/or attain membership in a professional Accounting body or completion of a Chartered Accountant (CA) qualification;
  • Min. (3) years experience as a finance staff member in a multi-disciplined finance team;
  • Direct experience in a community service environment or equivalent operating environment that has included successful, cohesive and supportive engagement with teams;
  • Ability to meet deadlines and plan workload efficiently to meet company and client expectations with excellent time management skills;
  • Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
  • Capacity to build, develop and nurture positive service provider partnerships and productive working relationships with FSA staff, the SLG and ELT;
  • Ability to demonstrate a high-level, advanced proficiency with Microsoft Excel and the ability to use Excel to import and export large transaction volumes to assist financial analysis;
  • Excellent prioritisation, time and project management ability with a resilience and calmness when operating in dynamic operating environments;
  • Ability to support a multi-disciplined environment with high Standards of Care, Compliance, Quality Assurance, Audit and Risk Management;
  • Outstanding internal and external communication and interpersonal skills to aid staff capacity development; and
  • Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.

If you are committed to achieving this exciting life and career opportunity in joining our family at work, please forward a current resume, cover letter and address the selection criteria.

Applications close COB Sunday 14 April 2024.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email chelsea.harvey@familyservices.org.au.

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

Regional Manager

About the role

Family Services Australia is currently seeking a passionate, innovative, and energetic Regional Manager to support our Workforce Australia Services in the Wivenhoe and Sommerset Services Area (ESA).

Benefits

  • Remuneration negotiable based on qualifications, skills, experience and value-add;
  • Charity Salary Packaging A$15,900 tax free;
  • Professional, community-focused and person-centred team culture;
  • Flexible Work from Home Policy, working on or offsite;
  • Annual Training, Learning and Development Plan;
  • Access to Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.

Key accountabilities include:

  • Proactively plan, organise, and monitor the regions Workforce Australia Service; ensure compliance; and meet financial and contractual obligations.
  • Work collaboratively with staff, partners, participants, community stakeholders and funding agencies to ensure high quality and effective services.
  • Support the growth of the Family Services Australia multi-disciplined allied health and community services across the regions, to expand support to participants and the broader community.
  • Demonstrated experience in operational direction and leadership for the delivery of high-quality Workforce Australia Services, at a regional level;
  • Demonstrated experience in leading and developing high performing teams;
  • Proven experience in managing a geographically dispersed workforce;
  • Maintaining and developing strong stakeholder relationships within the local community;
  • Experience in developing and implementing strategies to grow and expand the capacity of the services; and
  • Excellent prioritisation, time and project management ability with a strong resilience capacity, and calmness when operating in a dynamic environment.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.

If you are committed to achieving this exciting career and life opportunity joining FSA, please forward an up to date resume, cover letter and address the essential criteria. Apply early as interviews will be conducted concurrently with this advert, it’s a dynamic setting! 

Applications close COB Sunday 21 April 2024.

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email chelsea.harvey@familyservices.org.au.

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

Employment Coach, Workforce Australia Services – Gold Coast Region (Full-time)

About the role

Family Services Australia is seeking a motivated and energetic Employment Coach who is committed to delivering individualized and person-centered employment support services for our Workforce Australia participants.  We are currently looking for an Employment Coach at our Robina site.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

  • Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
  • Negotiate and develop individually tailored employment pathway plan with participants, that maximize their independence, employment, social and life skills.
  • Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
  • Support the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

Skills and experience / essential criteria

  • Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
  • An understanding of the issues/challenges facing participants and employers
  • Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
  • Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
  • Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.

If you are committed to achieving this exciting career and life opportunity joining our Family @ Work, please apply with an up to date resume and cover letter.  Apply early as interviews will be conducted concurrently with this advert, it’s a dynamic setting!

Early applications are encouraged.

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email hr@familyservices.org.au

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

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