About the Charity

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive services for children, young people, and families across six integrated service streams.  Together these service streams aim to create positive change in families under stress, as well as a safer and more caring environment for children and young people’s development.  The values and clinical and practice governance of FSA are articulated in a Therapeutic Practice Framework to ensure consistent delivery of high-quality care.

FSA is at an exciting time in its evolution as a leading Not for Profit community service provider in Australia.

  • Founded in Illawarra-Shoalhaven NSW, we are continuing to grow our multi-disciplined services across the country. We have expanded from 2 to 34 sites across South East Queensland, Northern NSW, Shoalhaven, and the Illawarra.
  • From 2016-2020, our community reach has grown from 1,000 to 71,434 occasions of service per annum.
  • Our new national headquarters is set at 3,000sqm at Family Services House, Illawarra-Shoalhaven Community Services Hub. This has enabled FSA to provide a community space where clients can be supported with continuous and integrated care from one easily accessible location.
  • Across service streams, our Employee Satisfaction is at 88% and Client Satisfaction at 97.5%.

Benefits and Perks

  • Remuneration is negotiable based on qualifications, skills and experience.
  • Both contractor and salary models of employment will be considered.
  • Professional, community-focused and person-centred team culture.
  • Annual Training Needs Analysis and Training, Learning and Development Plan.
  • Charity Salary Packaging A$15,900 tax-free.
  • Rostered Days Off (RDOs).
  • Access to internal supervision.
  • Retainer contribution to external supervision.
  • Paid Annual Family Days at Easter and Christmas.

Client Care Support (Part-Time) Illawarra and Shoalhaven

FSA has six integrated service streams, one of which is the Mental Health Support & Wellbeing Service Stream that includes the Head to Health ‘Pop Up Clinic’. Head to Health Services were announced by the Federal Government in August 2021, to address the mental health impact of the COVID-19 pandemic. FSA’s pop-up Head to Health Hub will offer COVID-safe face-to-face, as well as video and phone supported mental health and assessment services, ensuring individuals can access mental health services on-site or from their own homes. Family Services Australia is seeking Expressions of Interest to become Client Care Support staff within our Mental Health Support & Wellbeing service stream, which includes the Head to Health ‘Pop Up Clinic’.

The Client Care Support position acts to support the Mental Health Support & Wellbeing stream through delivering customer service focussed administration. Client Care Support is a key support to the Practice Manager by coordinating the day-to-day administrative duties of the Mental Health Support & Wellbeing team. The responsibilities of Client Care Support includes maintaining clinicians calendars, taking client payments, responding to calls, emails, requests, and supporting the innovation of FSA processes and procedures.

This is a unique opportunity to join a caring, supportive and award-winning community leader who has provided more than 30 years of trusted local support to clients, which is now expanding to increase support to local communities.

Essential Criteria

  • Excellent customer service attitude, particularly towards assisting vulnerable populations;
  • Process and system-focused approach to office and administrative routines;
  • Direct experience in a high pace customer service environment or an equivalent operating environment that has included successful, cohesive and supportive engagement with teams;
  • Ability to meet deadlines and plan workload efficiently to meet company and client expectations;
  • Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
  • Capacity to build, develop and nurture positive service provider partnerships and productive working relationships with MHS&W staff.
  • Excellent prioritization, time and project management ability with resilience and calmness when operating in dynamic operating environments;
  • Ability to support a multi-disciplined environment with high Standards of Care, Compliance, Quality Assurance, Audit and Risk Management;
  • Excellent written and verbal communication skills; and
  • Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.

Desirable Criteria

  • Basic/fundamental understanding of mental health vulnerabilities;
  • Basic understanding or experience working with a range of funding modalities, i.e. third-party payments including NDIS, Medicare and private health insurance; and
  • Current unrestricted Driver’s Licence and willingness to travel as part of this role.

If you are interested in this position, please forward an up-to-date resume, cover letter and address the selection criteria by Friday, 1 October 2021.  For any initial inquiries please contact our Practice Manager, Kate Sullivan, via email at kate.sullivan@familyservices.org.au.

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

Psychologists (Multiple Positions – Part-Time) – Mental Health Support & Wellbeing – Shellharbour, Nowra, Batemans Bay, Moruya and Bega

We are currently seeking Psychologists to join the team at FSA Psychology, which represents the Mental Health Support & Wellbeing service stream of FSA (previously known as Warehouse One7).

In this role, you will be providing individual psychological intervention to children, adolescents, and parents/carers with a range of mental health diagnoses and presentations.

Enjoy flexible working arrangements, with work from home options available during lockdown periods. We have offices located at our Shellharbour Family Services House, Nowra, Batemans Bay, Moruya, and Bega.

You will join a large, collaborative, and supportive team of psychologists and work alongside all six FSA service streams within a thriving multidisciplinary environment.

This is a unique opportunity to join a caring, supportive and award-winning community organisation, which has provided more than 30 years of trusted local support to clients and is now expanding to increase support to local communities.

Skills and Experience/ Essential Criteria

  • General or endorsement registration with the Psychology Board of Australia (AHPRA).
  • Demonstrated ability to collaboratively plan and coordinate individualised psychological interventions for young people and families.
  • Demonstrated ability to provide high-quality assessment and evidence-based psychological intervention for young people and their families.
  • Experience working from a trauma-informed framework and ensuring a high standard of care, quality assurance, and risk management for all clients.
  • Excellent prioritisation and time management, with a demonstrated capacity to manage a dynamic caseload with varied presentations.
  • Excellent written and verbal communication skills and a demonstrated capacity for proactive liaison with relevant stakeholders.
  • Demonstrated capacity to implement principles of reflective practice and self-care within a team.
  • Current Working with Children Check number.

Desirable Criteria

  • Current unrestricted Driver’s Licence and willingness to travel as part of this role.
  • Experience delivering creative interventions to young people with a range of psychological presentations.
  • Having an approved Medicare provider number.
  • Experience engaging with clients through a telehealth modality.

If you are interested in these positions, please provide us with an up -to- date resume and cover letter addressing the selection criteria by Friday 1 October 2021.

Further inquiries can be directed to Family Services Australia on telephone 1800 372 000 (Option 2) or to triage@familyservices.org.au and we will confidentially direct your enquiry.

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

Employment/Community Support Consultant – Gold Coast, Qld (Full and Part-Time options available)

About the Role

  • Full and Part Time permanent roles available with Flexible workplace conditions
  • Individualized Placement and Support for people with low to moderate injuries, illnesses and disabilities
  • Values based, registered Not for Profit (NFP) charity and Innovation Leader

We are currently seeking passionate, motivated and energetic team members interested in working with people living with a disability, to assist them to manage the challenges and opportunities that come with securing mainstream employment.

Ideally, you will have experience in brokering employment for participants in Disability Employment Services, delivering high levels of customer service in a complex stakeholder environment and have demonstrated networks in the Community Services sector. Our team encourages innovative thinking and a can-do approach in a supportive enjoyable workplace.

Due to the nature of our client’s employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance and relevant working with children/vulnerable people clearances.

If you are interested in joining the Family Services Australia team, please forward an up to date resume and cover letter. For any further inquiries please email sharlene.beikoff@familyservices.org.au

Thank you sincerely for your consideration.  We advise that only final candidates will be contacted.

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