POSITIONS VACANT

Employer Engagement Officer – Gold Coast, QLD – Employment Services (Full-time)

About the role

Family Services Australia is seeking a motivated and energetic team member who is passionate about advocating and brokering employment opportunities for our Workforce Australia participants across the Gold Coast region.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

  • Build and foster strong relationships with employers to create opportunities for participants through job carving, job creation, reverse marketing, and employer account management.
  • Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
  • Lead the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

Skills and experience / essential criteria

  • Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
  • An understanding of the issues/challenges facing participants and employers.
  • Demonstrated experience and proven success in a sales, marketing, or business development role.
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
  • Excellent prioritisation and time management with an ability to demonstrate self-reflection, resilience, and accountability within a dynamic target orientated role.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.

Benefits

  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
  • Quick, fuss free onboarding process
  • Company mobile phone and laptop
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team embody our core values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity, for Safer Children, Stronger Families. Keeping our staff and clients Safe, Well, Strong, and Connected.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Please forward an up to date Resume, Cover Letter and address the Essential Criteria.  Early applications are encouraged.

Enquiries to HR & Recruitment Consultant on samantha.thomas@familyservices.org.au or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

Post Placement Support Consultant – Gold Coast, QLD – Employment Services (Full-time)

About the role

Family Services Australia is seeking motivated and energetic team members who are passionate about delivering Post Placement Support for our Workforce Australia participants in the Gold Coast Region.

  • Full time Permanent Role available with Flexible workplace conditions
  • Individualized Placement and Support for our participants
  • Values based, registered Not for Profit (NFP) charity and Innovation Leader

Ideally, you will have the ability to communicate effectively with a diverse range of people and experience delivering high levels of customer service in a performance orientated fast-paced environment. Our team encourages innovative thinking and a can-do approach in a supportive enjoyable workplace.

Due to the nature of our client’s employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.

All successful candidates will be required to obtain a Police clearance and relevant working with children/vulnerable people clearances.

Benefits and perks

  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
  • Company mobile phone and laptop
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team embody our core values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity, for Safer Children, Stronger Families. Keeping our staff and clients Safe, Well, Strong, and Connected.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Please forward an up to date Resume, Cover Letter and address the Essential Criteria.  Early applications are encouraged.

Enquiries to HR & Recruitment Consultant on samantha.thomas@familyservices.org.au or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

Employment Coach – Redbank Plains & Springfield, QLD – Employment Services (Full-time)

About the role

Family Services Australia is seeking motivated and energetic team members who are committed to delivering individualized and person-centered employment support services to our Workforce Australia participants.

Roles are currently available at our Redbank Plains and Springfield sites and will cover maternity leave positions for 6 months.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

  • Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
  • Negotiate and develop individually tailored employment pathway plan with participants, that maximize their independence, employment, social and life skills.
  • Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
  • Support the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

Skills and experience / essential criteria

  • Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
  • An understanding of the issues/challenges facing participants and employers
  • Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
  • Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
  • Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.

Benefits

  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
  • Company mobile phone and laptop
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team embody our core values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity, for Safer Children, Stronger Families. Keeping our staff and clients Safe, Well, Strong, and Connected.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Please forward an up to date Resume, Cover Letter and address the Essential Criteria.  Early applications are encouraged.

Enquiries to HR & Recruitment Consultant on samantha.thomas@familyservices.org.au or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

Client Care Support – Tweed Heads South & Robina – Employment Services  (Full-time)

About the role

The Client Care Support will provide administrative assistance to Family Services Australia’s Workforce Australia Services. Position available at Robina as well as Tweed Heads South.

As a member of our Employment Services team, Client Care Support (CCS) will support the team to facilitate and encourage participants to develop and enhance their independence, employment, social and life skills.

Key accountabilities include:

  • Provide information and referral services via telephone/ email/ website and in person to employees, participants and external agencies
  • Prioritise, plan and manage administration and reception tasks
  • Provide reporting, data entry and record keeping support
  • Support booking of appointments, calendar management, and responding to service inquiries via phone and email

Essential Criteria:

  • Administrative experience, preferably in a employment service, allied health, or community support environment;
  • Excellent customer service skills and ability to interact well with consumers of a service, including vulnerable children and families;
  • Experience working in a high pace customer service environment or an equivalent operating environments;
  • Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
  • Familiarity with or confidence learning new practice management software(s) and essential programs such as Excel, Outlook, and Word;
  • Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances; and
  • Current unrestricted Driver’s Licence.

Benefits

  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
  • Company mobile phone and laptop
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
  • Paid Annual Family Days at Easter and Christmas.
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

We offer a unique continuity of care experience with multi-disciplined practice leaders and subject matter experts, where our whole Family Services team embody our core values of CompassionAccountabilityRespectEmpowerment (CARE) with Integrity and Positivity, for Safer Children, Stronger Families. Keeping our staff and clients Safe, Well, Strong, and Connected.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Please forward an up to date Resume, Cover Letter and address the Essential Criteria.  Early applications are encouraged.

Enquiries to HR & Recruitment Consultant on samantha.thomas@familyservices.org.au or 0408 828 260.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

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