Employment Coach – Pacific Pines – Workforce Australia Services (Full-time)

About the business

Join a growing Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.

FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 84.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 132,000 OoS (2023).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected. 

FSA values diversity in managing and reducing therapeutic risks for the clients we serve, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritizing self-love and self-care.

About the role

Family Services Australia is seeking a motivated and energetic Employment Coach who is committed to delivering individualized and person-centered employment support services for our Workforce Australia participants at out Pacific Pines site.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

  • Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
  • Negotiate and develop individually tailored employment pathway plan with participants, that maximize their independence, employment, social and life skills.
  • Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
  • Support the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

Skills and experience / essential criteria

  • Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
  • An understanding of the issues/challenges facing participants and employers
  • Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
  • Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
  • Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
  • Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

Due to the nature of our customers’ employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver’s license.  All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.


  • Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free;
  • Company mobile phone and laptop;
  • Professional, community-focused and person-centered team culture;
  • Annual Training, Learning and Development Plan;
  • Access to a Wellness Warrior Program (WWP) and Employee Assistance Program (EAP);
  • Paid Annual Family Days at Easter and Christmas; and
  • Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

If you are committed to achieving this exciting career and life opportunity joining FSA, please forward an up to date resume, cover letter and address the essential criteria. Apply early as interviews will be conducted concurrently with this advert, it’s a dynamic setting!

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Early applications are encouraged.

For any initial inquiries please contact Samantha Thomas, HR & Recruitment Coordinator on 0408 828 260 or email samantha.thomas@familyservices.org.au

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

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