Workforce Australia

We support our clients journey through life challenges with multi-disciplined services that includes both Employment Services and Career Transition Assistance under Workforce Australia.

Employment Services

We aim to achieve sustainable outcomes for our clients through an Integrated Employment Service model that is individualized and client centered, led by a team of highly specialized Employment Coaches.

Our Coaches work closely with each client to assist them in not only finding, and applying for potential jobs, but also by providing them with intensive Post Placement Support upon commencement of work for up to 26 weeks.

Our Coaches work within the community, building and fostering relationships with Employers, Community Groups, Health Care and Allied Health Care Professionals, Advocacy Groups and others to ensure that our clients receive not only assistance in securing and maintaining employment, but that they also receive holistic support so that they can thrive both professionally and personally.

If you would like to learn more about our Workforce Australia Services’ or contact one of our services, call 1800 372 000 Option 1.

Our Employment Services – Workforce Australia Leadership Team

Jodie Mclerie

Practice Leader, Employment Services

With over 15 years in the Employment Services industry, Jodie brings to FSA her experience and knowledge in developing and leading performance driven individuals and teams.  Jodie holds Diploma’s in Leadership and Management, Community and Human Services and Certifications in Frontline Management, Community Services and Business.

With a passion for the Human Services Sector, Jodie works from a values-and strengths-based approach to ensure that the service develops and fosters quality relationships in the communities in which we operate.

As Practice Leader of our Workforce Australia Enhanced Services contract, Jodie will utilise her wealth of experience and knowledge to deliver strong practice and high performance within FSA’s Employment Service Stream.

Charles Holzheimer

Regional Manager Gold Coast, Employment Services

Charles has a strong passion for high quality service delivery in the various national services and schemes designed for supporting vulnerable and disadvantaged members of the population.

With extensive experience in both frontline and corporate service delivery environments, along with a Bachelor’s Degree in Psychology and Diploma of Community Services, Charles leads high performing teams from a values based framework.

As Regional Manager for Family Services Australia’s Workforce Australia program, Charles has people, family and community at top of mind to deliver quality employment outcomes for candidates and employers in urban and regional settings throughout the Gold Coast region.

Location of our Workforce Australia – Employment Services

Queensland

BOONAH
Fassifern Community Centre
4 Little High Street
BOONAH, QLD

BROOKWATER (Servicing Redbank Plains)
Corporate House
U5/22 Magnolia Dr
BROOKWATER, QLD

BURLEIGH WATERS
Burleigh Waters Community Centre
111/135 Christine Avenue
BURLEIGH WATERS, QLD

CARRARA
Cararra Community Centre
Nielsens Road
CARRARA, QLD

COOMERA
Coomera Neighbourhood House
65 Beattie Road
COOMERA, QLD

ELANORA
Elanora Community Centre
26 Galleon Way
ELANORA, QLD

FERNVALE
PCYC
32 Banks Creek Rd
FERNVALE, QLD

HELENSVALE
Helensvale Community Centre
31 Discovery Drive
HELENSVALE, QLD

LABRADOR
Unit 5 & 6
84 Brisbane Road
LABRADOR, QLD

LOWOOD
Shop 7, 4 – 8 Walters Street
Lowood Qld 4311

NERANG
Nerang Neighbourhood Centre
29 Martin Street
NERANG, QLD

OXENFORD
Oxenford Coomera Community Youth Centre
25 Leo Graham Way
OXENFORD, QLD

PACIFIC PINES
Pacific Pines Community Centre
136-160 Pacific Pines Boulevard
PACIFIC PINES, QLD

SPRINGFIELD
World Knowledge Centre
Level 4, Suite 404B
37 Sinnathamby Boulevard
Springfield Central Qld 4300

VARSITY LAKES
Corporate House
155 Varsity Pde
ROBINA, QLD

SOUTHPORT
H20 Complex, Shop 4
Shop 4, 2 Nind Street
SOUTHPORT, QLD

TOOGOOLAWAH
Alexandra Hall
111 Cressbrook Street
TOOGOOLAWAH, QLD

New South Wales

KINGSCLIFF
11-13 Pearl Street
KINGSCLIFF, NSW

Tweed Heads South
87-89 Minjungbal Dr,
Tweed Heads South NSW 2486

Brochures

Click to download PDF.

FSA Workforce Australia Easy Read Brochure
FSA Workforce Australia for Stakeholders
FSA Workforce Australia for Employers
FSA Workforce Australia for Participants

Career Transition Assistance

Career Transition Assistance (CTA) is delivered by Family Services Australia in the Wivenhoe & Ipswich Regions for eligible Participants aged 45 or over who are linked to a Workforce Australia Service Provider, Workforce Australia Online or Disability Employment Services (DES).

The CTA program is a practical pre-employment assistance program where Participants will receive over 75 hours of assistance over a period of up to 8 weeks with the aim of increasing the Participant’s digital literacy and employability in the local job market.

Family Services Australia offers a combination of face-to face workshops and one-on-one support to assist Participants build their knowledge, confidence, competitiveness and employability.

Our workshops and individual supports cover the following:

  • Identification/development of goals and interests
  • Assessment of skills gaps
  • Resume tailoring
  • Navigating the job application process
  • Exploring the local job market
  • Building interview confidence
  • Meeting local employers
  • Developing confidence with functional digital literacy
  • Setting up an online profile and job matching functions
  • Navigating online job searching and application process
  • Using technology to attend an online interview

If you would like to learn more about the Family Services Australia Career Transition Assistance Program contact 1800 372 000, option 1.

Our Career Transition Assistance – Workforce Australia Leadership Team

David Costanzo

Career Transition Assistance Manager, Workforce Australia

David has been in the Employment Services including Disability and Training industry since 2001; David has valuable experiences on numerous levels to deliver superior outcomes in the Employment Services industry including Career Transition Assistance (CTA).

David has joined FSA as the CTA Manager providing support to mature age people that require extra assistance. He has also developed and fostered strong local business relationships from SMBE to Corporate organisations that can provide a gateway to employment for jobseekers.

Over the 20 years, David has supported and placed over 10,000 people into employment over his career and will use his connections and network to continue to create employment opportunities. David is driven to provide advocacy and support to job seekers to gain meaningful and sustainable employment that can make a difference in their lives.

David holds a Diploma of Business, Certificate 4 in Training and Assessment and is currently undertaking study with Bachelor of Psychology.

Brochures

Click to download PDF.

FSA Career Transition Assistance for Referring Agencies
FSA Career Transition Assistance for Participants

Suggestions, Complaints and Feedback

Your feedback will be provided to our leadership team to aide in the continual improvement of Family Services Australia’s Workforce Australia Employment Services and Career Transition Assistance Program. If the nature of your feedback is a complaint, you will hear from a staff representative within 30 days of the complaint having been received.

All personal information will be kept confidential as far as possible, however, there may be some circumstances will need to be provided to others as a part of the process of addressing your feedback. Personal information may also be released under the provisions of the Privacy Act 1998, and may be subject to release under the Freedom of Information Act 1989.

All feedback is retained by Family Services Australia and the organisation manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1998.