Workforce Australia

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We support our clients journey through life challenges with multi-disciplined services that includes both Employment Services and Career Transition Assistance under Workforce Australia.

Employment Services

We aim to achieve sustainable outcomes for our clients through an Integrated Employment Service model that is individualized and client centered, led by a team of highly specialized Employment Coaches.

Our Coaches work closely with each client to assist them in not only finding, and applying for potential jobs, but also by providing them with intensive Post Placement Support upon commencement of work for up to 26 weeks.

Our Coaches work within the community, building and fostering relationships with Employers, Community Groups, Health Care and Allied Health Care Professionals, Advocacy Groups and others to ensure that our clients receive not only assistance in securing and maintaining employment, but that they also receive holistic support so that they can thrive both professionally and personally.

If you would like to learn more about our Workforce Australia Services’ or contact one of our services, call 1800 372 000 Option 1.

Our Employment Services – Workforce Australia Leadership Team


Jodie Mclerie

Practice Leader, Employment Services

With over 15 years in the Employment Services industry, Jodie brings to FSA her experience and knowledge in developing and leading performance driven individuals and teams.  Jodie holds Diploma’s in Leadership and Management, Community and Human Services and Certifications in Frontline Management, Community Services and Business.

With a passion for the Human Services Sector, Jodie works from a values-and strengths-based approach to ensure that the service develops and fosters quality relationships in the communities in which we operate.

As Practice Leader of our Workforce Australia Enhanced Services contract, Jodie will utilise her wealth of experience and knowledge to deliver strong practice and high performance within FSA’s Employment Service Stream.

Melissa Beacock

Regional Manager Wivenhoe, Employment Services

Melissa’s experience in Employment Services as well as within the Early Childhood Education Sector has provided her with a wealth of knowledge and experience to support and lead teams with a positive strength base approach to support high performance. Melissa holds a Certificate IV in Employment Services as well as an Advance Diploma in Community Services and is passionate about supporting vulnerable participants to reach their goals – whether it be through addressing barriers, gaining social support within the community, or closing the gap of unemployment.

As Regional Manager of Family Services Australia’s Workforce Australia program, Melissa utilises her wealth of knowledge and skills to deliver positive outcomes to staff, participants, and employers throughout the Wivenhoe region.

Location of our Workforce Australia – Employment Services


Unit 8B / 1-7 Church Street
(Corner of Little and High Streets)
Boonah QLD 4310

Shop 19
2 Classic Way
Burleigh Water QLD 4220

Shop 6A, 145 Pappas Way
Carrara QLD 4211

Shop 1114A, Westfield Shopping Centre
103 Foxwell Road
Coomera QLD 4211

Elanora Community Centre
26 Galleon Way
Elanora QLD 4221

6 Clive Street
Fernvale QLD 4306

Helensvale Community Centre
31 Discovery Drive
Helensvale QLD 4212

Unit 5 & 6
84 Brisbane Road
Labrador QLD 4215

Shop 7, 4 – 8 Walters Street
Lowood QLD 4311

Nerang Neighbourhood Centre
29 Martin Street
Nerang QLD 4211

Oxenford Coomera Community Youth Centre
25 Leo Graham Way
Oxenford QLD 4210

Pacific Pines Community Centre
136-160 Pacific Pines Boulevard
Pacific Pines QLD 4211

Town Square Shopping Center
Shop 13 & 14, 357-403 Redbank Plains Road
Redbank Plains QLD 4301

Riverwalk Place Building, Ground Level
Suite 1 / 238 Robina Town Centre Drive
Robina QLD 4226

H20 Complex, Shop 4
Shop 4, 2 Nind Street
Southport QLD 4215

World Knowledge Centre
Level 4, Suite 404B
37 Sinnathamby Boulevard
Springfield Central QLD 4300

Alexandra Hall
Gunyah Street
Toogoolawah QLD 4313

New South Wales

11-13 Pearl Street

Tweed Heads South
87-89 Minjungbal Dr,
Tweed Heads South NSW 2486

Career Transition Assistance

Career Transition Assistance (CTA) is delivered by Family Services Australia in the Wivenhoe & Ipswich Regions for eligible Participants aged 45 or over who are linked to a Workforce Australia Service Provider, Workforce Australia Online or Disability Employment Services (DES).

The CTA program is a practical pre-employment assistance program where Participants will receive over 75 hours of assistance over a period of up to 8 weeks with the aim of increasing the Participant’s digital literacy and employability in the local job market.

Family Services Australia offers a combination of face-to face workshops and one-on-one support to assist Participants build their knowledge, confidence, competitiveness and employability.

Our workshops and individual supports cover the following:

  • Identification/development of goals and interests
  • Assessment of skills gaps
  • Resume tailoring
  • Navigating the job application process
  • Exploring the local job market
  • Building interview confidence
  • Meeting local employers
  • Developing confidence with functional digital literacy
  • Setting up an online profile and job matching functions
  • Navigating online job searching and application process
  • Using technology to attend an online interview

If you would like to learn more about the Family Services Australia Career Transition Assistance Program contact 1800 372 000, option 1.

Suggestions, Complaints and Feedback

Your feedback will be provided to our leadership team to aide in the continual improvement of Family Services Australia’s Workforce Australia Employment Services and Career Transition Assistance Program. If the nature of your feedback is a complaint, you will hear from a staff representative within 30 days of the complaint having been received.

All personal information will be kept confidential as far as possible, however, there may be some circumstances will need to be provided to others as a part of the process of addressing your feedback. Personal information may also be released under the provisions of the Privacy Act 1998, and may be subject to release under the Freedom of Information Act 1989.

All feedback is retained by Family Services Australia and the organisation manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1998.

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